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Frequently Asked Questions


• How many users can I have?

• If I add, delete, or change users in my account on Alarm.com, will it automatically update their passwords at the Central Station?

• How many people can receive text and e-mail notifications?

• Can I have multiple accounts under the same username?




How many users can I have?

Most EdinAlarm-installed systems support 229 users.


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If I add, delete, or change users in my account on Alarm.com, will it automatically update their passwords at the Central Station?

No, changing user codes, adding or deleting users will not update their passwords at the Central Station. Call us at 952-942-5276 to update your users’ passwords. If you do not update them at the Central Station, old users will still be able to cancel false alarms and new ones will be unable to do so.


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How many people can receive text and e-mail notifications?

Alarm.com supports an unlimited number of entries.


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Can I have multiple accounts under the same username?

Yes, you can have multiple systems operating under the same login code.


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